Return Policy

Returns and Refunds

We want you to be completely satisfied with your purchase of natural wood care products. If you are not satisfied, we're here to help.

Return Eligibility

To be eligible for a return, your item must be:

  • Unused and in its original packaging
  • In the same condition as when you received it
  • Returned within 30 days of purchase
  • Accompanied by proof of purchase

Non-Returnable Items

Certain items cannot be returned for health and safety reasons:

  • Opened or used products
  • Items without original packaging
  • Custom or personalized items
  • Items damaged by misuse

Return Process

To initiate a return, please follow these steps:

  1. Contact us at contact@vorkalingrkhun.world or call +1 (512) 130-0178 to request a return authorization
  2. Provide your order number and reason for return
  3. Package the item securely in its original packaging
  4. Ship the item to the address provided in your return authorization

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 10 business days.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product. In such cases, we will cover the return shipping costs.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.

Exchanges

We currently do not offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order.

Late or Missing Refunds

If you haven't received your refund yet, please check your bank account again, then contact your credit card company as it may take some time before your refund is officially posted. If you've done all of this and you still have not received your refund, please contact us.

Contact Us

If you have questions about returns or need assistance, please contact us at:

Email: contact@vorkalingrkhun.world
Phone: +1 (512) 130-0178
Address: 1241 Willow Creek Drive, Austin, TX 78745, United States